Call Center and BPO

Jod Call center & BPO

2008-09-09T11:13:00.001-07:00

Experience:0 - 2 Years

Location:Pune

Education: Graduate - Any Specialization

Job Description : Domain Voice Tech / Non tech
Level 1A
Educational background :Undergrad / Grad
Experience -Fresher, Experienced, Lateral
Basic Communication Skill required
Ability / Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests

Desired Candidate Profile : The candidates should possess good communication skills and flair for dealing with customers/ solving their problems / queries . Candidates with BPO/call center experience are preferred and freshers are most welcome. They should be flexible with shifts / odd working hours. Minimum qualification should be HSC / 10+3 yrs diploma,

Company Profile: Wipro BPO (Division of Wipro Ltd) is one of the largest Integrated IT BPO Company in India and amongst the top 3 Offshore Service Providers in the World. WBPO is one of the fastest growing Business Units in Wipro.With 19,000 + employees across 7 locations in India and 2 offices in Romania and Shanghai, WBPO specializes in diverse services across industries that span Technical Helpdesk, Customer Relationship Management, Finance & Accounting, Knowledge Processing, Procurement and Human Resources Service.

Contact Details

Company Name:Wipro BPO Solutions Ltd

Website: http://www.careers.wipro.com/bpo

Executive Name:Vaibhav Arora

Address:Wipro BPO Solutions Ltd
Bomanahalli
Hosur Road
Bangalore - Karnataka ,INDIA 5600069

Telephone:91-080-40331201

BPO Industry in India

2008-09-09T11:12:00.001-07:00

Introduction

BPO is a new way of increasing revenues. BPO means assigning a business process to an external service provider. More and more work is being outsourced every day. Companies are realizing that they should focus on their core processes and outsource their non-core processes to external providers. This saves a lot of time and money. While BPOs are doing their non-core work, the companies can pay more attention to the core work that they are good at. This is where India enters into the picture. It has developed a huge BPO industry. India is the preferred choice for outsourcing because it has a large pool of talented English speaking people. Dell, Sun Microsystems, LG, Ford, GE, Oracle, American Express, IBM and British Airways have already set up or are planning to set up their operations in India.

Jobs in Pune

2008-09-09T11:10:00.000-07:00

Pune, the prominent city in the Western Maharashtra, is one of the rapidly growing industry centres of India. One name synonymous to India's engineering and automobile industries, Pune is also known as the Cambridge of east. It has numerous professional colleges and business schools that makes Pune a big academic centre in Asia. Pune's industrial hoses are major employment centres when considering India's overall industrialization. Recognizing the need of an effective job search resource, NaukriHub endeavours to explore the job market of Pune. In this section you would find various premium and classified employment opportunities in the twin cities of Pune and Pimpri-Chinchwad as well as its surrounding suburban areas. This section also offers various career development resources in Pune India.
In Pune Jobs section you will also find Career resources like Management Institutes, Placement consultants, Overseas recruitment agents, Nursing Training Institutes, CGFNS/NCLEX training centers, Immigration Agents and other Career Institutes.

Call Center Jobs In Pune

2008-09-09T11:07:00.000-07:00

Pune is one of the major cities in India where call centers offers new hope for educated and trained graduates and undergraduates. Maharashtra occupies predominant place in India's call center map with the presence of some best call center companies.

Some of Pune's best call centers offer excellent career opportunities to those trained in call centre skills. Most call centres in Pune, in general, offer position of Associates, angens or Executives. As you become experienced by 1 to 2 years you may be considered for positions like Team Leaders or Process Managers depending on your performance and interest shown in the job. The best Call Centers in Pune ensure to provide its employees with ample growth opportunities and in-house training sessions.
Some best call centers provide facilities for fun and entertainment to keep the staff motivated to fulfill the challenging responsibilities. Career enrichment program is very much essential for retaining good employees these days. Good companies emphasize on training and development for call center job skill up gradation and timely promotions.

For securing a best call centre job in Pune you need to consider your skill in factors including public speaking and personality. But even if you are confident about getting an offer in call centers, if you really wish to choose Call Centers as your career, we advise you to get suitable training from a professional institute who train in call centre skills. In Pune there are good training centres offer course modules in interview skills, answering questions, telephone manners & customer service basics. Some skills, which need to be developed by prior training are public speaking, voice culture, image management & personality development. It is highly recommended that you join the best public speaking & voice culture training institute of Pune before you apply for a call center jobs or BPO Jobs. Maharashtra based call centers generally have a round of personal interviews, group discussions and written tests to select the right candidates for the job. Naukri hub list below the current call center job openings in Pune:

DukeStar Technologies Pvt. Ltd
Career
Dukestar expertise lies precisely in areas of technology and its logical applications and has proven experience in the major technologies, products and applications that are likely to be in the building blocks of the Global Enterprise's IT architecture.

GTL Limited
Career

India's largest Network Services, GTL is a leading Contact Center and Business Process Outsourcing Services Company for global corporations. It is one of the largest third party outsourced Contact Center Services provider in India.

INFO TEK NETALIA LTD.
Info Netalia Ltd. is a reputed name in the BPO world and offers IT and IT enabled services with voice and data services. Info Netalia Ltd. has offered efficient and high quality services to various organizations for specialized technological services. The company uses latest modern technology to do the operations of transferring of Voice files, Job assignment, Data Entry & Conversion, Accounting & Auditing, Data capturing, OCR & ICR and Application form processing. The sole purpose of the company is to provide excellent service and quality product within a given period of time. The company is placed at a convenient location of Pune, which is easily accessible and offers excellent means of transportation.
Job Openings at Info Tek Netalia Pune
The company considers itself a customer interaction center, which is more than a call center. The operations are carried out in a secured environment to assure the clients high level of security and confidentiality. Browse through the site http://www.inbpo.com/ to collect more information about Info Tek Netalia Ltd. The company provides special attention to the individual growth within the company and offers excellent career opportunities.

FRIT INDIA
Frit India is a renowned and trusted name in the Indian BPO industry. Frit India incorporates latest advancements in recognition technology to provide the clients simple and affordable solutions. The company offers excellent customer services at the specialized domains of customer relationship, data mining, management, web-based offerings and other major marketing initiatives. Located at a convenient destination Frit India provides excellent career opportunities to the jobseekers of the city.
Job Openings at Frit India in Pune
Browse through the link to collect detailed information about career opportunities in Frit India. The company encourages jobseekers to submit their resumes for consideration and is
best known for offering a wide array of career opportunities. Mail your resume along with application letter to careers@frit-india.com.

HOV SERVICES LIMITED
HOV services Limited is a trusted name in the BPO industry and offers services to the finance and accounting business sector. The company is best known for delivering quality, value and efficient services through proper implementation of their sources.

HOV Services Limited offers efficient client services in the sectors of finance and banking, insurance and tax, construction, real estate, healthcare and telecommunications. The products and services delivered by the company are competitively priced, skillfully executed and precise in their approach. The company serves from 14 locations in the United States and the Indian branch is still in its growing stage with over 850 employees.
Job Openings at HOV Services Limited in Pune
Browse through the link to collect detailed information about wide career opportunities in HOV Services limited. The candidates who wish to be a part of the unique organization are advised to mail their resumes at hr@hovservices.com

KRAFTWAGEN
A renowned and trusted name in the call center industry Kraftwagen assures all its clients high quality and efficient service. Kraftwagen provides special attention to the needs and requirements of the clients and specializes in various subjective business ends. The call center solutions offers services in the fields of outsourced telemarketing lead generation, inbound sales, customer service support and collections. The company as a service-oriented organization gives special attention to the cutting edge technology and implements sales based processes to meet the demands of the global customer base.
Job Openings at Kraftwagen in Pune
The world-class environment of the company offers incredible career scopes for the bright and talented employees to shine on a global stage. Browse through the link to collect more information about the career options in Kraftwagen. Visit the site apply online to the job vacancy that suits your qualification. You may even upload your resume directly to the company through the link http://www.pankraft.com/upload.html.

MODULAR INFO TECH PVT. LTD.
Modular Info Tech Pvt. Ltd. offers BPO services to the global clients through proper implementation of leveraging process, domain and excellent management of people. Modular Info Tech Pvt. Ltd. offers excellent customer services in the domains of banking, securities & brokerage, insurance, telecom, enterprise services, knowledge services and healthcare. The high standard service provided by the company has earned it the confidence and faith of the customers. Modular Info Tech Pvt. Ltd. believes in maintaining a long and deep relationship with the clients.
Job Openings at Modular Info Tech in Pune
Modular Info Tech Pvt. Ltd. offers a friendly and open work environment for the employees to achieve highest levels of success. The ISO 9001: 2000 certified company encourages the individual growth of the employees on basis of their performances. Browse through the above link to collect detailed information about career opportunities in Modular Info Tech Pvt. Ltd. However, the jobseekers are encouraged to mail their resumes directly to hrd@modular-infotech.com.

OS2i
OS2i is the first and foremost company of the world to offer the global recruitment industry offshore recruitment process outsourcing. The undisputed leader of the market has always earned the confidence of the clients through excellent service. The company boasts of having an immense understanding and experience of the US and European way of recruiting. OS2i enables the clients to enhance the speed of their recruitment process and also lowers the operating costs.
Job Openings at OS2i in Pune
The friendly and open environment of OS2i offers excellent career opportunities to the employees. Special attention is given to the individual developments of the employees and to the recreational facilities.

1,000-seat call centre in Pune

2008-09-09T11:05:00.000-07:00

vCustomer to open 1,000-seat call centre in Pune

vCustomer, a leading provider of tech support and business process outsourcing, will open a new 1,000-seat call centre in Pune in the next one-and-a-half months.

At an investment of $5 million, the centre will be spread over an area of 75,000 sq feet and will service about nine clients of the company.

"The best part of the Pune centre is that every seat is already spoken for. So once the centre opens we will reach the full capacity of 1,000 seats within the next seven months," says Sanjay Kumar, CEO, vCustomer Corp.

Founded in 1999 by Kumar, vCustomer handles over 3.5 million calls a month, making it one of the largest voice contact support services firm in India.

vCustomer is hiring aggressively for its Pune centre, recruiting over 300 people every month in the last two months. With the new centre, vCustomer will have 3,000-seats on offer, 2,000 being in New Delhi where its other three call centres are located.

"The challenge today is in the hiring. Getting agents who are good and be able to ramp up quickly without compromising on agent quality is a key thing for companies. Retention and hiring are the biggest issues today," says Kumar.

Like many other call centres, Kumar says vCustomer too is exploring the idea of moving to smaller cities or Tier-2 cities that will offer it access to a larger talent pool without significantly increasing the costs.

vCustomer is also scouting for acquisitions in the United States. It is looking at acquiring a company in the US with revenues between $25 and $50 million.

"We are sitting on cash reserves close to $25 million. We would like to acquire a private firm in the US with a strong client base and can take decisions quickly. We hope to close on something in the next six months," says Kumar.

Kumar hopes that the acquisition will provide vCustomer strong growth in revenues and present a 'more global face' of the company.

Even as protests against outsourcing continue with unions in the UK upping their protests and the US elections around the corner, Kumar says that the backlash does not overtly bother him.

"We don't see the backlash being an issue that large corporations are paying that much attention to. The US government does not tell private corporations what to do and government outsourcing contracts as than one percent of the contracts outsourced to India," says Kumar.

In the last few months accent training and quality have become major issues for Indian companies. In December 2003, computer giant Dell and financial services major Lehmann Brothers had hinted that customers were unhappy with the accents of agents at Indian call centres.

Kumar says that call centres need to re-look their accent training programs and be firm on quality issues even in the face of pressures from the customers.

Agents at vCustomer undergo mandatory training of two weeks before they are put on the floor and have training sessions of two hours every week to make sure they get the voice and accent perfect.

Profiling and picking the right agents for a job is also important, says Kumar.

"Call centres need to make sure they get the profile of the agents right and they do not lose quality when they try to scale up. Companies should not get pressurized by clients. They need to push back if need be, but ensure they keep up quality standards all the time," he says.

CALL CENTRE TRAINING

2008-09-09T11:03:00.000-07:00

Our Call Centre Skills course is mainly task-based and participants will be involved in activities such as conducting telephone conversations, presenting information and taking part in discussions. Participants will primarily work on improving their listening and speaking skills. The skills developed will be transferable to many other areas of work and leisure. The course will focus on pronunciation, British/American/Australian English, oral communication skills

Our course will help you to:

increase participants confidence & fluency in speaking skills
introduce to phonetics
focus on specific problem souonds
extend your vocabulary and deal with difficult grammatical areas
understand informal and idiomatic English
develop interpersonal skills such as active listening and understanding
focus on functional language (as appropriate).

The course is mainly task-based and participants will be involved in activities such as conducting telephone conversations, presenting information and taking part in discussions.

Courses are offered at Upper-Intermediate 1 level and above.
British Council, New Delhi
32 hours
Fees: Rs. 8,600

Call center skill

2008-09-09T11:01:00.000-07:00

The Voice Of The Bank.

Click to enlarge.

The call center is the voice of the bank. Just like the branch, the call center can make or break customer relationships. Unprofessional call center reps can damage the bank’s reputation with each call.

So, what can you do to make sure that your call center personnel are presenting a positive, professional image of the bank while solidifying excellent customer relationships?

The answer is to educate your call center personnel and provide them with the tools they need to succeed. Call Center Skills does just that!

Click to enlarge.

What Will They Learn?

How to communicate professionally and effectively.
How to provide an outstanding customer experience.
How to efficiently handle each call and meet established goals.
How to speak clearly and listen actively.
How to effectively ask questions to gain information.
How to handle difficult customers.

What's The Class Like?

Call Center Skills will train your Reps to manage and control their calls. They will have an interesting, challenging experience that encourages their participation. In addition to applied role-plays using our state-of-the-art equipment, your personnel learn from playbacks and critiques. They will leave the session with a new set of skills, tools, tips and techniques that ensures their call handling will meet your business goals.

This session is interactive and participative—because that’s the most effective way to learn new behaviors. Everyone in the session gets involved and immediately applies what they are learning. You can see the improvement even before the session is over!

Call Center Skills can be customized to reflect your practices and standards.

To learn how Call Center Skills can meet your training needs click here. Or call, toll free, 888-433-2666.

Your Instructors Or Ours.

Deploy this program using Edcomm’s experienced instructors, or we will prepare your instructors with a Train the Trainer session and full instructor materials.

To find out the details of how to deploy this program click here. Or call, toll free, 888-433-2666.

Process Outsourcing (BPO) Company

2008-09-09T10:59:00.001-07:00

At Axiom we offer world class Offshore Telemarketing call center solutions and BPO Services that promote our customers success by providing innovative, value added, applications and services that increases customer productivity, enhances the quality of their client communications and delivers the highest level of support and expertise achievable. We are dedicated to delivering the highest level of customer satisfaction to our clients by offering superior Inbound Call Center Services, Outbound Call Center Services and BPO Services, Telemarketing Services. We are committed to quality performance in all our endeavors. Our professional experience has taught us that our success is a direct result of focusing our organization on the attainment of your goals. Axiom works in conjunction with companies ranging from small businesses to Fortune 500 companies creating successful partnerships, and marketing formulas that yield results. As a company we work diligently to support your marketing needs. As our client, you are our number one priority. Our sole purpose is to support you... to meet our commitments to you and exceed your expectations. You will gain a significant competitive advantage because all our employees are dedicated to achieving your goals with an ongoing commitment to quality, and our thorough approach creates the optimum conditions for success.

Why Outsource Call Center Services to Axiom BPM?

Facts demonstrate that the outsourcing of BPO service and Call Center Service is growing at a fast rate. Companies are concluding that by outsourcing to bpo companies they can do more profitably than others. Thus, as a call center bpo is an important ancillary activity, the most efficient decision in nearly every case is to outsource. A professional call center outsourcing partner can give your company Inbound Telemarketing Services and Outbound Telemarketing Services that's superior in terms of cost, control and quality.

Benefits of BPO Outsourcing

The up-front infrastructure costs involved in providing Inbound customer service whether via phone, email or live Internet chat, are enormous. State of art technology in our inbound call center will allow you to service your clients in more efficient way. An in-house inbound call center or outbound call center requires investment in the space and technology to handle the highest demands that are expected in the foreseeable future. Backup systems need to be built to deal with system down times, maintenance or repair.

Why Outsource BPO?

Call center outsourcing has become a vital decision widely accepted by successful companies globally. Outsourcing of BPO services has progressed from being a just a cost saving tool to a strategy adopted to realize process enhancement and superior operational efficiencies. Large organizations have already realized that the cost factor is just one of the benefits achieved by call center outsourcing. Offshore call centers are staffed by professional & experienced call center customer care representatives, outbound telemarketing professionals and management with superior expertise in the outsourced process. This allows organizations not only to cut down on costs of hiring, training and infrastructure but the value added benefits of achieving scalability, process improvements and enhanced operational efficiencies.

Benefits of Call Center Outsourcing

State-of-the-art technology.

Thorough study of process before implementation.

Multi-channel approach.

Ability to handle highly volume.

Savings on labor costs.

Savings through operational efficiencies.

Leading a call center

2008-09-09T10:56:00.000-07:00

Why Call Center Services?

Outsourcing is a powerful business model which Transfers the responsibility of one or more of the company's functions to an efficient and reliable source allows the company to focus on its core competency:-
Competency:

Our Services

We have got a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call centre operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

Why Go4Callcenter

» Skilled, professional, customer support and technical service representatives

» Improved market coverage

» Faster ramp-up, launch, and roll-out of new campaigns

» Experience with programs similar to yours

» Rapid response to market conditions

» Account management expertise

» Enhanced reporting capabilities

» Market testing capabilities

» Remote call monitoring

Our IT-Enabled Services Include:

Call centre

2008-09-09T10:55:00.000-07:00

A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.